This Privacy Policy explains what information TVplayr collects, why, and what we do with it.
Last updated: 17.09.2026
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Who we are
TVplayr is responsible for your personal data.
TVplayr, 1225 Casablanca, Morocco
Email: support@tvplayr.com
We follow Moroccan Law 09-08 on the protection of personal data. Where users in the European Union are concerned, we also follow the General Data Protection Regulation (GDPR).
1
Who we are
TVplayr is responsible for your personal data.
TVplayr, 1225 Casablanca, Morocco
Email: support@tvplayr.com
We follow Moroccan Law 09-08 on the protection of personal data. Where users in the European Union are concerned, we also follow the General Data Protection Regulation (GDPR).
2
What TVplayr is
TVplayr is a video player app. We do not sell, provide or host IPTV services, channels, playlists or any other content. You bring your own playlist from a provider of your choice. We never see what you watch.
2
What TVplayr is
TVplayr is a video player app. We do not sell, provide or host IPTV services, channels, playlists or any other content. You bring your own playlist from a provider of your choice. We never see what you watch.
3
Information we collect, and why
We use your information only when the law allows it. For each kind of information below, we say what we collect, why, and the legal reason we rely on.
Needed to provide the service (contract)
Device ID: a code created from your device's system identifier. It activates the app and links your trial or Premium plan to your device. It cannot be used to find out who you are.
Device information: device model, operating system, app version and platform, used to activate the app and keep it working on your device.
Activation information: your trial, free or Premium status, its end date, and which reseller activated your device, if any.
Playlist details: if your reseller sets up your playlist for you, or you save it on tvplayr.com, we store the server address, username and password so your app can load it. Playlists you add only in the app stay on your device.
Account information: if you create an account on tvplayr.com, your email address and a securely scrambled version of your password, used to sign you in and manage your Premium plan.
Payment information: if you buy Premium, the order number, amount, plan, purchase date and status. We keep these to deliver your plan and to meet tax and accounting law. We never see or store your card number.
Needed to keep the service safe (legitimate interest)
Connection logs: your IP address, the time of each request and the app version, used to prevent fraud and abuse, protect accounts, and find technical faults.
Account emails: sign-in links, password resets and important notices about your plan.
Only with your permission (consent)
Crash reports: when the app has a problem, it can send a report describing the error, your device model, operating system, app version and settings, and the time it happened. This only happens if you agree in the app, and you can turn it off at any time in the app's settings.
Marketing emails: we do not send any without your permission.
What we never collect
We do not use advertising or usage-tracking tools. We do not collect what you watch, which channels you open, or your browsing history. We do not collect your name unless you give it to us.
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Information we collect, and why
We use your information only when the law allows it. For each kind of information below, we say what we collect, why, and the legal reason we rely on.
Needed to provide the service (contract)
Device ID: a code created from your device's system identifier. It activates the app and links your trial or Premium plan to your device. It cannot be used to find out who you are.
Device information: device model, operating system, app version and platform, used to activate the app and keep it working on your device.
Activation information: your trial, free or Premium status, its end date, and which reseller activated your device, if any.
Playlist details: if your reseller sets up your playlist for you, or you save it on tvplayr.com, we store the server address, username and password so your app can load it. Playlists you add only in the app stay on your device.
Account information: if you create an account on tvplayr.com, your email address and a securely scrambled version of your password, used to sign you in and manage your Premium plan.
Payment information: if you buy Premium, the order number, amount, plan, purchase date and status. We keep these to deliver your plan and to meet tax and accounting law. We never see or store your card number.
Needed to keep the service safe (legitimate interest)
Connection logs: your IP address, the time of each request and the app version, used to prevent fraud and abuse, protect accounts, and find technical faults.
Account emails: sign-in links, password resets and important notices about your plan.
Only with your permission (consent)
Crash reports: when the app has a problem, it can send a report describing the error, your device model, operating system, app version and settings, and the time it happened. This only happens if you agree in the app, and you can turn it off at any time in the app's settings.
Marketing emails: we do not send any without your permission.
What we never collect
We do not use advertising or usage-tracking tools. We do not collect what you watch, which channels you open, or your browsing history. We do not collect your name unless you give it to us.
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Cookies
The TVplayr app does not use cookies.
The tvplayr.com website uses only the cookies it needs to work: one that keeps you signed in, one that protects forms from misuse, and one that remembers your language. Cloudflare may also set a cookie to check that a visitor is not a bot. We do not use advertising or tracking cookies, so we do not need to ask for your permission.
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Cookies
The TVplayr app does not use cookies.
The tvplayr.com website uses only the cookies it needs to work: one that keeps you signed in, one that protects forms from misuse, and one that remembers your language. Cloudflare may also set a cookie to check that a visitor is not a bot. We do not use advertising or tracking cookies, so we do not need to ask for your permission.
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Who we share it with
We never sell your personal data. We share it only with the services that help us run TVplayr. Each one uses your data only to do its job for us, except where it says below that it also uses it for its own legal duties.
Sentry: receives crash reports, only if you agreed. (sentry.io/privacy)
Your reseller: if a reseller activated your device, they can see its device ID, activation status and the playlist they set up. The reseller is responsible for how it uses that information.
We may also share information when the law requires it, or to protect our rights and the safety of our users.
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Who we share it with
We never sell your personal data. We share it only with the services that help us run TVplayr. Each one uses your data only to do its job for us, except where it says below that it also uses it for its own legal duties.
Sentry: receives crash reports, only if you agreed. (sentry.io/privacy)
Your reseller: if a reseller activated your device, they can see its device ID, activation status and the playlist they set up. The reseller is responsible for how it uses that information.
We may also share information when the law requires it, or to protect our rights and the safety of our users.
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Transfers outside Morocco
Our servers are in France, and some of the services above may process data in other countries, including the United States. Those countries may have different data protection rules from yours. When your data leaves Morocco or the European Union, it is protected by safeguards such as the European Commission's standard contract clauses or the EU-US Data Privacy Framework, where they apply.
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Transfers outside Morocco
Our servers are in France, and some of the services above may process data in other countries, including the United States. Those countries may have different data protection rules from yours. When your data leaves Morocco or the European Union, it is protected by safeguards such as the European Commission's standard contract clauses or the EU-US Data Privacy Framework, where they apply.
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How long we keep it
Device and activation information: for as long as the device uses TVplayr, and up to 12 months after its last connection.
Account information: until you delete your account.
Payment records: for as long as tax and accounting law requires.
Crash reports: up to 90 days.
Security logs: up to 12 months.
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How long we keep it
Device and activation information: for as long as the device uses TVplayr, and up to 12 months after its last connection.
Account information: until you delete your account.
Payment records: for as long as tax and accounting law requires.
Crash reports: up to 90 days.
Security logs: up to 12 months.
8
Your rights
You can ask us to:
See your data: get a copy of the information we hold about you.
Correct it: fix information that is wrong.
Delete it: remove your information, unless the law requires us to keep it.
Object or limit: stop or restrict certain uses of your information.
Take it with you: receive your information in a common file format.
Withdraw consent: for example, for crash reports, at any time.
To use any of these rights, email support@tvplayr.com. We reply within 30 days. You can also complain to Morocco's data protection authority, the CNDP (www.cndp.ma), or to the authority in your own country if you live in the European Union.
8
Your rights
You can ask us to:
See your data: get a copy of the information we hold about you.
Correct it: fix information that is wrong.
Delete it: remove your information, unless the law requires us to keep it.
Object or limit: stop or restrict certain uses of your information.
Take it with you: receive your information in a common file format.
Withdraw consent: for example, for crash reports, at any time.
To use any of these rights, email support@tvplayr.com. We reply within 30 days. You can also complain to Morocco's data protection authority, the CNDP (www.cndp.ma), or to the authority in your own country if you live in the European Union.
9
Security
We protect your information with encrypted connections, scrambled passwords, signed activation answers and restricted access to our systems. No method of sending or storing data is completely secure, so we cannot promise absolute security, but we work to keep your information safe.
9
Security
We protect your information with encrypted connections, scrambled passwords, signed activation answers and restricted access to our systems. No method of sending or storing data is completely secure, so we cannot promise absolute security, but we work to keep your information safe.
10
Children
TVplayr has no minimum age, but children should use it with the permission of a parent or guardian. Parents can lock channels and categories with the app's parental PIN.
We do not knowingly collect personal information such as an email address from children under 13. If you are a parent and believe your child has given us personal information, email us and we will delete it.
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Children
TVplayr has no minimum age, but children should use it with the permission of a parent or guardian. Parents can lock channels and categories with the app's parental PIN.
We do not knowingly collect personal information such as an email address from children under 13. If you are a parent and believe your child has given us personal information, email us and we will delete it.
11
Links to other websites
The app and the website may link to websites we do not run, such as a payment page or your provider's site. We are not responsible for their content or how they handle your data, so please read their own privacy policies.
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Links to other websites
The app and the website may link to websites we do not run, such as a payment page or your provider's site. We are not responsible for their content or how they handle your data, so please read their own privacy policies.
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Changes to this policy
We may update this policy. When we do, we post the new version on this page and change the date at the top. If a change is important, we also tell you in the app or by email.
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Changes to this policy
We may update this policy. When we do, we post the new version on this page and change the date at the top. If a change is important, we also tell you in the app or by email.
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Contact
If you have a question about this policy or want to use your rights, email us.
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